API: Trouble tickets
tt.departments.list
Description
Returns support departments list for trouble ticket processing.
Command specific parameters
None.
Command specific response
Departments array.
| Name | Description |
|---|---|
departments/department |
Department list entry. Entry value represents department name. |
departments/department[id] |
Department ID |
Sample response
...
<departments>
<department id="yy">xx</department>
...
</departments>
...
tt.priorities.list
Description
Returns ticket priority levels.
Command specific parameters
None.
Command specific response
Prorities array.
| Name | Description |
|---|---|
priorities/priority |
Priorities list entry. Entry value represents priority level name. |
priorities/priority[id] |
Priority level ID |
Sample response
...
<priorities>
<priority id="yy">xx</priority>
...
</priorities>
...
tt.add
Description
Creates new trouble ticket.
Command specific parameters
| Name | Description |
|---|---|
serverID |
ID of server |
title |
Ticket title |
content |
Message |
departmentId |
Support department ID |
priorityId |
Priority level ID |
Command specific response
None.