Dostęp do usługi

Access to the dedicated server service in the IaaS model is provided through several administrative channels. Each has a different function and is designed to perform a specific type of operation.

The primary place to manage the service on the client side is the Atman Client Zone. It provides access to service information, technical data, server parameters and selected administrative functions. For operations requiring access to the server’s hardware layer, however, a remote management interface such as IPMI or Lenovo XClarity Controller - XCC is used.

Access to the server operating system is done independently - most often via system-specific administration protocols, such as SSH for Linux systems or RDP for Microsoft Windows systems.

Service management channels

When using a dedicated server, the customer can use several basic access and management channels:

Atman Customer Zone

The Customer Zone is the main administration panel for managing Atman services. From the Customer Zone you can access information about the service you have purchased, its parameters, technical data and related administrative functions.

The Customer Area is primarily used for:

• view a list of active services,

• checking the parameters of the dedicated server,

• verification of access data and addressing,

• handling of service requests,

• access to organisational and technical information relating to the service,

• to launch or switch to selected management functions.

IPMI / XCC interface.

IPMI or XCC are remote hardware management interfaces that allow access to the server independently of the operating system. This means that the user can perform selected operations even if the operating system is not working properly, is under installation or the server requires diagnostics.

The IPMI / XCC interface is primarily used for:

• remote switching on, switching off and restarting the server,

• to access the server console,

• preview of the system start-up process,

• working with BIOS/UEFI,

• mounting of remote ISO images,

• installation or reinstallation of the operating system,

• basic hardware diagnostics,

• checking selected hardware parameters and system events.

Operating system access

Once the server is up and running and the operating system is installed, basic administration of the environment takes place directly at the operating system level.

The most commonly used are:

• SSH - for Linux/Unix systems,

• RDP - for Microsoft Windows Server systems,

• other system- or application-specific administration tools.

This channel is used for day-to-day administrative work, service configuration, application installation, user management, system updates and maintenance of the client environment.

Customer zone

The Atman Customer Zone is the primary place to handle the services provided by Atman. It is the panel the customer uses to obtain information about their services and to perform selected administrative activities.

After logging in to the Customer Area, the user can access the view of the services owned, including dedicated servers. The service view presents the technical and administrative information necessary to use the server.

Depending on the scope of the service and the entitlements granted, the Customer Zone may be available, among other things:

• the name or identifier of the service,

• service status,

• basic server parameters,

• IP address information,

• management access data,

• information on additional services,

• history or status of applications,

• the possibility of creating a support ticket.

The Client Zone does not replace the server operating system or the hardware management interface. It acts as a master control panel from which the user can read information about the service and proceed to further administrative actions.

In the event of access problems, erroneous data, lack of visibility of a service or the need to perform an operation that is not available from the panel, contact Atman via the relevant customer service channel or create a service request.

IPMI / XCC interface

The IPMI or XCC interface allows remote server management at the hardware level. It is independent of the operating system installed on the server.

In practice, this means that the user can access the server console even when:

• the operating system has not yet been installed,

• the operating system does not start correctly,

• the server requires a reboot,

• it is necessary to change the BIOS/UEFI settings,

• you need to install the system from an ISO image,

• a check of basic diagnostic information is required.

In Lenovo environments, the hardware management function is usually performed by the Lenovo XClarity Controller - XCC. In other platforms, the classic IPMI interface or an equivalent solution may perform the analogous function.

Key features of the IPMI / XCC interface include:

• access to the remote server console,

• preview of the server screen during start-up,

• keyboard and mouse support via a remote console,

• switching on, switching off and restarting the server,

• changing the boot order,

• access to BIOS/UEFI,

• installation of remote installation media,

• checking of hardware logs,

• viewing selected sensors and server operating parameters.

The IPMI / XCC interface should be used primarily for hardware layer administration operations and emergency situations. It is not a tool intended for day-to-day application or operating system operations.

Which operations are performed where

The various administrative activities should be carried out in the appropriate management channel. This avoids errors, reduces handling time and facilitates problem solving.

Operation.	Customer Zone	IPMI / XCC	Operating system.
Checking the list of services	Yes	Not	Not
Checking the service parameters	Yes	Partially	Partially
Checking the IP address	Yes	Not	Yes
Creation of a service request	Yes	Not	Not
Access to the server console	Not	Yes	Partially
Server restart	Yes	Yes	Yes
Switching the server on or off	Yes	Yes	Partially
Installation of the operating system from ISO	Yes	Yes	Not
Reinstallation of the operating system	Not	Yes	Not
Changing BIOS/UEFI settings	Not	Yes	Not
Hardware diagnostics	Not	Yes	Partially
Checking the hardware logs	Basic	Yes	Not
System user administration	Not	Not	Yes
Installation of applications	Not	Not	Yes
Configuration of system services	Not	Not	Yes
Operating system updates	Not	Not	Yes
Firewall configuration on the system	Not	Not	Yes

General rule.

Use Client Zone to manage the service as a product.Use IPMI / XCC to manage the server at the hardware level.Use operating system for the daily administration of the environment.

If there are problems accessing the operating system, such as no response to SSH or RDP, the first step should be to check the status of the server via IPMI / XCC. If the server is running but the system is not responding, the remote console, boot messages and the system’s network configuration should be verified. If the problem is with the service itself, the access data or the infrastructure on the Atman side, use the Customer Zone and create a service request.