First steps after starting the service
Once the dedicated server service has been activated, the Customer gains access to tools enabling them to manage the service and carry out basic administration of the environment. The main portal for managing Atman services is the Customer Zone, available at:
https://strefaklienta.atman.pl/uaa/login
In the Customer Portal, you can manage most of the services purchased from Atman, including dedicated server services, support tickets, invoices, payments, scheduled maintenance, as well as organisational details and users.
Access to the server itself and its hardware layer can also be achieved via a remote management interface, such as IPMI or XCC — depending on the server model and the configuration provided.
Access details
Once you have created an account in the Customer Area, we will send your login details for the control panel to the email address specified in the contract, in accordance with the guidelines.
As standard, the access details include Client Area details, i.e. a username and a link to change your password, enabling you to log in to the panel available at:
If you experience any problems logging in or have any queries regarding the information provided, please contact Atman via the appropriate channel: Technical Support at servicedesk@atman.pl or by telephone on +48 22 51 56 800.
Log in to the Customer Area
The Customer Area is the main dashboard for managing services purchased from Atman. The dashboard is available at:
https://strefaklienta.atman.pl/uaa/login
To log in to the Customer Area, please:
Open the Customer Zone login page.
Enter your username.
Enter the password you received when you started the service.
Confirm login.
Once you have logged in successfully, go to the relevant section of the control panel, for example Dedicated Servers, Support Tickets, Invoices and Payments or Client Area.
Once you have logged in, a navigation panel appears showing a list of available areas. Depending on the user’s permissions and the scope of the services purchased, the following sections, amongst others, may be available:
Customer Portal — basic information about the customer’s account and services.
Dedicated servers — management of dedicated server services.
Invoices and payments — access to financial documents and payment details.
Tickets — creating and managing tickets in Atman.
Planned works — information about scheduled technical works.
User and role management — administration of user accounts and their permissions.
Notifications — system and operational messages.
Help — here you’ll find a user guide to the Customer Zone and tutorial videos showing you how to manage your services via the control panel.
Logging in to IPMI / XCC
The IPMI or XCC interface is used for remote management of the server at the hardware level. It is an independent access channel that allows administrative tasks to be carried out even when the server’s operating system is not functioning correctly or has not yet been installed.
Depending on the server model and service configuration, the Customer may be granted access to one of the following interfaces:
IPMI — a remote management interface used on many server platforms.
XCC — Lenovo XClarity Controller, a hardware management interface used in Lenovo servers.
Access to IPMI / XCC enables, amongst other things:
starting, shutting down or restarting the server,
equipment status overview,
access to a remote console,
mounting an ISO image,
the installation or reinstallation of the operating system,
diagnosis of basic hardware problems,
verification of alerts and system events.
To log in to IPMI / XCC, you must:
Select the appropriate service in the Customer Area (the selected dedicated server in the Dedicated Servers tab).
Expand the menu on the right-hand side of the window (Expand).
Go to the Promotions tab
Click on the Manage IPMI menu
Select the Share menu
Access to IPMI / XCC should be treated as privileged access. Anyone in possession of such details can carry out operations that directly affect the server’s operation; therefore, these details should be protected with particular care.
Basic steps after logging in for the first time
After logging in to the Customer Portal for the first time and, where applicable, to the IPMI / XCC interface, you should carry out a basic service check.
Recommended actions after logging in for the first time:
Checking service details\ Please ensure that the service displayed matches the configuration you ordered. In particular, you should check the service name, server type, service status and the assigned administrative details.
Verification of contact details\ Please check that the contact details associated with the Customer’s account are up to date. This is important for operational communication, notifications, requests and information about planned work.
Checking users and permissions\ In the user and role management section, it is worth checking who has access to the Customer Area and what permissions have been granted to individual users. Access should be restricted to those who are actually responsible for managing the services.
Changing initial passwords\ If the data provided includes initial or temporary passwords, these must be changed upon first login, provided that the system or procedure in question allows this.
Checking access to IPMI / XCC\ If the service includes access to remote server management, please check that logging in to IPMI / XCC works correctly. It is also worth checking whether it is possible to launch the remote console.
Checking access to the server\ If the operating system has already been installed, you should check whether you can log in to the server and verify basic network connectivity.
IP Address Verification\ Please check that the network configuration matches the details provided by Atman. This applies to IP addresses, the subnet mask, the default gateway and any additional addresses.
Checking invoices and payments\ In the Invoices and payments section, you can check financial documents, payment statuses and any outstanding invoices.
Viewing notifications and planned maintenance\ The Notifications and Planned maintenance sections allow you to keep track of important announcements regarding services and infrastructure.
Access safety rules
Access details for the Customer Portal, IPMI/XCC and the server’s operating system should be protected in accordance with best security practices. These access credentials enable service management and, in the case of IPMI/XCC, also allow direct intervention in the server’s operation.
Basic safety rules:
Passwords must not be disclosed to unauthorised persons.\ Access details should only be provided to those responsible for administering the service.
Each user should use their own account.\ If the Customer Portal allows separate user accounts to be created, you should avoid sharing a single account amongst several people.
Permissions should be granted in accordance with the scope of duties.\ A user should only be granted the access necessary to carry out their tasks.
Passwords should be strong and unique.\ You should not use the same passwords across multiple systems. The passwords for the Customer Portal, IPMI/XCC and the operating system should all be different.
Initial passwords must be changed after the first login.\ If a customer is issued with a temporary or initial password, it should be changed as soon as possible after they start using the service.
Access to IPMI / XCC should be treated as particularly sensitive.\ The hardware management interface allows the server to be restarted, provides console access and enables administrative tasks to be carried out outside the operating system. This access should be restricted to technical administrators.
The list of users should be checked regularly.\ Should there be a change in staff, an administrator or a technical partner, their access to the Customer Portal and other management systems must be revoked immediately.
Passwords should not be written down in public places.\ Passwords should be stored in a secure password manager or another controlled repository.
If you suspect unauthorised access, you must take immediate action.\ We recommend changing your passwords, verifying users, checking recent activity and contacting Atman via the Customer Portal.
Ensuring the security of access credentials is one of the key elements of the proper use of a dedicated server service. Particular attention should be paid to administrative accounts, access to IPMI / XCC, and those authorised to create support tickets and manage services in the Customer Portal.